My Remotes are not detected in Phase Manager.

Symptom and description

It may happen that the Remotes are not detected by Phase Manager, even if they are placed into the USB-plugged Receiver. 

If the Remotes appear as “not found”, it means they are in a state which doesn’t allow them to communicate with the Receiver, neither through the pins, nor through radio communication. 

Issue resolution

If the Remotes appear as “not found”, place them into the Receiver, unplug the USB cable from the Receiver and plug the cable to the Receiver again. The Remotes should light up, charge, and appear in Phase Manager. 

You can also link the Remotes again to the Receiver, even if the seem to be already linked. Here is how to link the Remotes: 

If you think you have a deeper issue, don’t hesitate to get in touch with us using the contact form below, the support team will do its best to assist you.