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  2. Troubleshooting

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Troubleshooting

Global Checkup
  • Quick checkup: make sure your Phase is properly working

Battery Issues
  • My Remote's LED blinks red, doesn't charge, and turns off when I take it out of the Receiver.
  • My Remote has a bulge under the LED.
  • My Remotes don't seem to have the same battery life.

Common Issues
  • I have accuracy and playback issues (drift, jumps, skips), what can I do?
  • The DVS scope doesn't display a perfect circle.
  • There is a loose piece rattling in my Receiver.
  • My Remote doesn't turn on when placed into the Receiver's dock.
  • My WiFi network becomes unreliable when using Phase
  • My Phase doesn't turn on when powered.

DJ Software Issues
  • I lost control of my Remotes while performing with Serato DJ Pro
  • Serato unexpectedly switches to Internal mode.

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