Troubleshooting

• Quick checkup: make sure your Phase is properly working

• My Remote's LED blinks red, doesn't charge, and turns off when I take it out of the Receiver.
• My Remote has a bulge under the LED.
• My Remotes don't seem to have the same battery life.

• I have accuracy and playback issues (drift, jumps, skips), what can I do?
• The DVS scope doesn't display a perfect circle.
• There is a loose piece rattling in my Receiver.
• My Remote doesn't turn on when placed into the Receiver's dock.
• My WiFi network becomes unreliable when using Phase
• My Phase doesn't turn on when powered.

• I lost control of my Remotes while performing with Serato DJ Pro
• Serato unexpectedly switches to Internal mode.