Phase DJ Help Center
Welcome to the Phase Help Center
Knowledge base
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Troubleshooting
Global Checkup
Battery Issues
Common Issues
- I have accuracy and playback issues (drift, jumps, skips), what can I do?
- The DVS scope doesn't display a perfect circle.
- There is a loose piece rattling in my Receiver.
- My Remote doesn't turn on when placed into the Receiver's dock.
- My Wifi network becomes unreliable when using Phase
- My Phase doesn't turn on when powered.
DJ Software Issues
Check-up steps
- Phase DVS signal test
- Remote Battery
- Remote pause mode
- Remote internal calibration
- Remote linking
- Remote power and charge
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Setup, Guides & Tips
Getting started with Phase
Setting up Phase with your DJ equipment
- Detailed setup guides
- How should I connect Phase to my DJ equipment?
- I use Serato DJ Pro in DVS mode (REL) and I need help setting it up with Phase.
- I use Traktor and I need help setting it up with Phase.
- I use Rekordbox and I need help setting it up with Phase.
- I use Djay Pro AI on a mobile device and I need help setting it up with Phase
Phase best practices
Live performance tips
Phase features in detail
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Phase Manager: Download and Help
Download & configuration
Phase Manager common issues
- My Phase is not detected in Phase Manager.
- I have an update error and need to reinstall the firmware into my Phase
- I get an error message or a crash when updating the firmware.
- My Remotes are not detected in Phase Manager.
- The Remote status is stuck on "Calibrating"
- I cannot run the manual calibration in Phase Manager
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Account, Order & Warranty
Account & Order
- My Phase is already linked to another account, what can I do?
- How to prepare my logo for Phase Engraving
- I’m having issues when trying to reset my account password
- What is the average shipping time once I order a Phase or accessories?
- I didn't receive the confirmation email after creating my account
- I don't want my Phase anymore, what are the refund conditions?
Warranty
Partnership
Promoted articles
- Quick checkup: make sure your Phase is properly working
- My Remote's LED red blinks, doesn't charge, and turns off when I take it out of the Receiver.
- User Manual & Serato Integration guide
- Setting up Phase with the Serato DJ Pro USB integration (HID mode)
- Detailed setup guides
- Download Phase Manager and configure your Phase
- My Phase is not detected in Phase Manager.
- My Phase is already linked to another account, what can I do?