Knowledge base

• Troubleshooting

  Global Checkup

  • Quick checkup: make sure your Phase is properly working

  Battery Issues

  • My Remote's LED blinks red, doesn't charge, and turns off when I take it out of the Receiver.
  • My Remote has a bulge under the LED.
  • My Remotes don't seem to have the same battery life.

  Common Issues

  • I have accuracy and playback issues (drift, jumps, skips), what can I do?
  • The DVS scope doesn't display a perfect circle.
  • There is a loose piece rattling in my Receiver.
  • My Remote doesn't turn on when placed into the Receiver's dock.
  • My WiFi network becomes unreliable when using Phase
  • My Phase doesn't turn on when powered.

  DJ Software Issues

  • I lost control of one Remote, and the deck is spinning really fast on Serato DJ Pro
  • I lost control of my Remotes while performing with Serato DJ Pro
  • Serato unexpectedly switches to Internal mode.

• Setup, Guides & Tips

  Getting started with Phase

  • User Manual & Serato Integration guide
  • Setting up Phase with the Serato DJ Pro USB integration (HID mode)
  • Which equipment is required to use Phase ?
  • Phase Features introduction
  • Unboxing and setting up your new Phase

  Setting up Phase with your DJ equipment

  • Detailed setup guides (Serato, Traktor, Rekordbox)
  • Setting up Phase with the djay PRO USB integration (HID mode)
  • Setting up Phase with the Virtual DJ USB integration (HID mode)
  • How should I setup Phase with my DJ equipment?
  • I use Serato DJ Pro in DVS mode (REL) and I need help setting it up with Phase.
  • I use Traktor and I need help setting it up with Phase.

  See all 8 articles

  Phase best practices

  • Can I power the Phase Receiver from my mixer's USB hub?
  • Performing with 4 decks: detailed guidelines
  • Battery info and recommandations

  Live performance tips

  • Switching Remotes during a live performance
  • How to play a B2B set with Phase
  • What are the best ways to prepare for a set in a new venue?

  Phase features in detail

  • Calibrating the Remotes
  • Activating the Pause mode (disabled for Serato DJ Pro USB integration)
  • A guide to Phase LED animations
  • Linking the Remotes
  • Charging the Remotes
  • Powering the Receiver

• Phase Manager: Download and Help

  Download & configuration

  • Download Phase Manager and configure your device
  • How can I rename my unit in Phase Manager?
  • How to update your unit

  Phase Manager common issues

  • My Phase is not detected in Phase Manager.
  • Phase Manager doesn't load when I try to open it
  • I have an update error and need to reinstall the firmware into my Phase
  • I get an error message or a crash when updating the Phase firmware.
  • My Remotes are not detected in Phase Manager.
  • The Remote status is stuck on "Calibrating"

  See all 8 articles

• Account, Order & Warranty

  Account & Order

  • My Phase is already linked to another account, what can I do?
  • I’m having issues when trying to reset my account password
  • What is the average shipping time once I order a Phase or accessories?
  • I didn't receive the confirmation email after creating my account
  • I don't want my Phase anymore, what are the refund conditions?

  Warranty

  • What are the troubleshooting process and the return policy?
  • What kind of warranty comes up with Phase?